Your troubleshooting strategy will be dictated by which component is inactive, where that component falls within the topology, and how widespread the problem is.
Is the Health Service State folder excluded from antivirus scanning?.Are the affected agents Windows clustered systems?.Were any changes made to the agents, the management servers, or the gateway or management group?.
Does this issue persist if you fail over these agents to another management server or gateway?. Does this issue occur during a specific time of the day?. Are the heartbeat failure alerts generated for these agents?. How do you typically recover from this situation (for example, restart the agent health service, clear the cache, rely upon automatic recovery)?. How often do the agents enter and remain in a gray state?. Do the agents report to the same management server?. Are the agents experiencing the issue in the same network segment?. The following questions may help you to define the scope of the issue: Management server or gateway server performance issuesīefore you begin to troubleshoot the agent grayed out issue, you should first understand the Operations Manager topology, and then define the scope of the issue. Operations Manager database or data warehouse performance issues. There is no monitor available for this specific discovered item.Īn agent, a management server, or a gateway may become unavailable for any of the following reasons: The status of the discovered item is unknown. This issue may occur if the computer that's running the agent isn't running or there are connectivity issues. This also means that the management servers are no longer receiving any information from the agent. The health service watcher had received heartbeats previously and the state was reported as healthy. The health service watcher on the management server that is watching the health service on the monitored computer is not receiving heartbeats from the agent anymore. There is a problem on the agent or management server. The agent or management server is running normally. Original product version: Microsoft System Center 2012 Operations Manager Original KB number: 2288515Īn agent, a management server, or a gateway can have one of the following states, as indicated by the color of the agent name and icon in the Monitoring pane. This article describes how to troubleshoot problems in which an agent, a management server, or a gateway is unavailable or grayed out in System Center Operations Manager (OpsMgr).
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